Burgess volunteers play a very important role setting the stage with exceptional customer service. They are the very first contact many patients have with the hospital. Burgess volunteers typically provide 9000 or more hours of their time each year.

Volunteers escort patients and families, prepare scope packets and scrapbooks, and provide many miscellaneous tasks; such as preparing mailings, folding brochures, etc. They also sort and deliver departmental and patient mail and deliver juice to patients and visitors.

We are fortunate to have dedicated and enthusiastic volunteers. Burgess volunteers are warm and caring individuals who contribute their time and skills to make life better for our patients, visitors, staff, and community.

The extra care and services our volunteers provide contribute to the quality care at Burgess. Since the opening of the original hospital during 1963, volunteers have contributed thousands of hours of volunteer service. The care they provide is invaluable to patients and families.

Our volunteers also benefit by learning new skills, making new friends, and taking pleasure in knowing they are helping others. In fact, research shows that people who volunteer often enjoy better health and a greater sense of well-being.

To become a volunteer, complete a volunteer form online or pick up a form at the Burgess Health Center information desk.

Information Desk and Surgery Greeter Desk: Volunteers staff the information desk in the hospital lobby and admissions area, where they assist patients visiting with special clinic physicians. Volunteers that staff the surgery waiting area assist families of surgery patients.

Gift Shop: Volunteers assist Burgess patients, family members, and employees find gifts, flowers, and other small items they might need.

Cafeteria: The role of cashier in the cafeteria is often filled by a volunteer when the need arises.

Need a Ride: Volunteers also drive patients to and from appointments at the hospital or one of the Burgess clinics (Decatur, NE; Dunlap, IA; Mapleton, IA; Sloan, IA; Whiting, IA).

Hospice: Hospice is not a place, but a special kind of care. We have specially trained volunteers who go into patient homes, nursing homes, and the hospital to visit patients. They may run errands, help around the house, or provide relief for family members. Hospice volunteers are a great support for the patient and the patient’s family.